„… work without emotional labour? Role expectations of service engineers, their employers and customers …” „… , service engineers use not only emotional labour, but also sentimental work. The regulation and …” „… nor the customer explicitly urges them to do so. Key words: emotional labour, sentimental work …”

„… staff. Many skilled and competent production workers had left the enterprise and secured employment …” „… that there is no dominant model of capitalist work organisation which might represent a template for …” „… corresponding lack of any dominant model of capitalist work organisation which might represent a template for …”

„… percent in 2007. All this was occurring even as average U.S. production workers’ wages (covering 80 …” „… as “North American manufacturing facilities.” U.S. workers have been caught in a whirlpool of …” „… , one of every six jobs created in the United States was filled by Mexican-origin workers. That is, 3.8 …”