SMR - Journal of Service Management Research

doi:10.15358/2511-8676-2020-4

SMR - Journal of Service Management Research

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SMR Volume 4 (2020) Issue 4

CC-BY Access

doi.org/10.15358/2511-8676-2020-4
ISSN: 2511-8676
ISSN online: 2942-3392
Nomos, Baden-Baden Nomos, Baden-Baden

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Abstract

SMR is a platform for the academic dialog between service researchs from different economic disciplines. It offers critical depictions of the newest developments in the central areas of service research. Thereby SMR dedicates itself particularly to interdisciplinary research agendas.

For more information for authors and subscribers, see rsw.beck.de/zeitschriften/smr.

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185–185 Titelei/Inhaltsverzeichnis 185–185
186–186 Editorial 186–186
187–204 Research Articles 187–204
- Digital Disruption in Retailing and Beyond Heiner Evanschitzky, Boris Bartikowski, Tim Baines, Markus Blut, Christian Brock, Kristina Kleinlercher, Parikshit Naik, Olivia Petit, Thomas Rudolph, Charles Spence, Carlos Velasco, Nancy V. Wünderlich Heiner Evanschitzky, Boris Bartikowski, Tim Baines, Markus Blut, Christian Brock, Kristina Kleinlercher, Parikshit Naik, Olivia Petit, Thomas Rudolph, Charles Spence, Carlos Velasco, Nancy V. Wünderlich
205–215 Research Articles 205–215
- Branded Employee Behaviour as a Double-Edged Sword: How Perceptions of Service Employees Impact Job Seekers' Application Intentions Nancy V. Wünderlich, Anja Iseke, Hürrem Becker-Özcamlica Nancy V. Wünderlich, Anja Iseke, Hürrem Becker-Özcamlica
216–236 Research Artikels 216–236
- Stereotypes in Services - A Systematic Literature Review to Move from Scattered Insights to Generalizable Knowledge Hannes Fleischer Hannes Fleischer
237–254 Research Articles 237–254
- Not Without my Fellow Patient! - The Influence of Fellow Patients in Hospitals on Patient Satisfaction and Self-rated Health Saskia Hantel, Martin Benkenstein Saskia Hantel, Martin Benkenstein

SMR - Journal of Service Management Research

Abstract

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