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SMR - Journal of Service Management Research / Editorial
SMR - Journal of Service Management Research / Editorial
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185–185
Titelei/Inhaltsverzeichnis
185–185
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186–186
Editorial
186–186
Details
187–204
Research Articles
187–204
Digital Disruption in Retailing and Beyond
Heiner Evanschitzky, Boris Bartikowski, Tim Baines, Markus Blut, Christian Brock, Kristina Kleinlercher, Parikshit Naik, Olivia Petit, Thomas Rudolph, Charles Spence, Carlos Velasco, Nancy V. Wünderlich
Heiner Evanschitzky, Boris Bartikowski, Tim Baines, Markus Blut, Christian Brock, Kristina Kleinlercher, Parikshit Naik, Olivia Petit, Thomas Rudolph, Charles Spence, Carlos Velasco, Nancy V. Wünderlich
Details
205–215
Research Articles
205–215
Branded Employee Behaviour as a Double-Edged Sword: How Perceptions of Service Employees Impact Job Seekers' Application Intentions
Nancy V. Wünderlich, Anja Iseke, Hürrem Becker-Özcamlica
Nancy V. Wünderlich, Anja Iseke, Hürrem Becker-Özcamlica
Details
216–236
Research Artikels
216–236
Stereotypes in Services - A Systematic Literature Review to Move from Scattered Insights to Generalizable Knowledge
Hannes Fleischer
Hannes Fleischer
Details
237–254
Research Articles
237–254
Not Without my Fellow Patient! - The Influence of Fellow Patients in Hospitals on Patient Satisfaction and Self-rated Health
Saskia Hantel, Martin Benkenstein
Saskia Hantel, Martin Benkenstein
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SMR - Journal of Service Management Research , page 186 - 186
Editorial
DOI
doi.org/10.15358/2511-8676-2020-4-186
ISSN: 2511-8676
ISSN online: 2942-3392
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doi.org/10.15358/2511-8676-2020-4-186
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