Consumer ADR in Europe
Civil Justice Systems
Abstract
This is the first systematic comparative study into how consumer ADR systems (usually ombudsmen and médiateurs) work, the differing national architectures within which they operate, and how they can be improved. It describes ADR schemes in France, Germany, Lithuania, the Netherlands, Poland, Slovenia, Spain, Sweden and the United Kingdom as well as emerging pan-EU dispute resolution schemes.
- 30–37 Introduction 30–37
- 62–73 2. Belgium 62–73
- 74–109 3. France 74–109
- 110–153 4. Germany 110–153
- 154–165 5. Lithuania 154–165
- 166–203 6. The Netherlands 166–203
- 204–233 7. Poland 204–233
- 234–245 8. Slovenia 234–245
- 246–265 9. Spain 246–265
- 266–289 10. Sweden 266–289
- 290–375 11. The United Kingdom 290–375
- 492–517 Appendices 492–517