SMR - Journal of Service Management Research

doi:10.5771/2511-8676-2023-1

SMR - Journal of Service Management Research

Alle Ausgaben: SMR - Journal of Service Management Research

SMR Jahrgang 7 (2023) Heft 1

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doi.org/10.5771/2511-8676-2023-1
ISSN print: 2511-8676
ISSN online: 2942-3392
Nomos, Baden-Baden Nomos, Baden-Baden

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Abstract

SMR is a platform for the academic dialog between service researchs from different economic disciplines. It offers critical depictions of the newest developments in the central areas of service research. Thereby SMR dedicates itself particularly to interdisciplinary research agendas.

For more information for authors and subscribers, see rsw.beck.de/zeitschriften/smr.

Kapitel Ausklappen | EinklappenAutorenSeiten
1–1 Titelei/Inhaltsverzeichnis 1–1
2–6 Editorial – Special Issue: Managing Smart Services and Smart Service Systems Nicola Bilstein, Christian Stummer Nicola Bilstein, Christian Stummer 2–6
7–22 Making emergent technologies more tangible - Effects of presentation form on user perceptions in the context of automated mobility Frederica Janotta Frederica Janotta 7–22
23–38 I’ll have what Alexa’s having… but only if that’s what I’m looking for! – The impact of personalization on recommendation capabilities of smart voice-interaction technology in voice commerce Olena Yefimenko, Jonas Foehr, Claas Christian Germelmann Olena Yefimenko, Jonas Foehr, Claas Christian Germelmann 23–38
39–51 Analysing the Introduction of Data-Driven Service Innovation Processes: Stages of Implementation, Success Factors, and Prerequisites Berndt Jesenko, Stefan Thalmann Berndt Jesenko, Stefan Thalmann 39–51
52–65 When Smart Products Become Dumb (Again): Voluntary and Legally Required Service Updates and Their Impact on Consumers’ Purchase Intention Melina Schleef, Nicola Bilstein, Paul T. Schrader, Christian Stummer Melina Schleef, Nicola Bilstein, Paul T. Schrader, Christian Stummer 52–65

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