Jump to content
SMR - Journal of Service Management Research / Editorial
SMR - Journal of Service Management Research / Editorial
Contents
Chapter
Expand
|
Collapse
Authors
Page
213–213
Titelei/Inhaltsverzeichnis
213–213
Details
214–214
Editorial
Andrea Fischbach, Benjamin Schneider
Andrea Fischbach, Benjamin Schneider
214–214
Details
215–286
Research Articles
215–286
215–228
New Vantage Points on Emotional Labor and Its Service Context: An Introduction to the Emotional Labor and Service Special Issue
Andrea Fischbach, Benjamin Schneider
Andrea Fischbach, Benjamin Schneider
215–228
Details
229–240
A Human Experience (HX) Perspective on Emotional Labor and Service: Building a Service Climate on a Foundation of Authenticity and Justice
David E. Bowen
David E. Bowen
229–240
Details
241–255
Do Customers Regulate their Emotions? Development and Validation of a Model of Customer Emotional Labor
Ruth A. Imose, Arielle P. Rogers, Mahesh Subramony
Ruth A. Imose, Arielle P. Rogers, Mahesh Subramony
241–255
Details
256–269
The Role of Leadership on Emotion Regulation, Service Delivery, and Health: A Multi-Level Study
Ying Hong, Hui Liao, Aichia Chuang, Yuann-Jun Liaw
Ying Hong, Hui Liao, Aichia Chuang, Yuann-Jun Liaw
256–269
Details
270–286
Emotion Regulation and Service-Related Attitudes: Connecting Customer Orientation and Service Organization Identification with Customer Interactions
Kai Trumpold, Marcel Kern, Dieter Zapf
Kai Trumpold, Marcel Kern, Dieter Zapf
270–286
Details
Durchsuchen Sie das Werk
Geben Sie ein Keyword in die Suchleiste ein
CC-BY
No access
SMR - Journal of Service Management Research , page 214 - 214
Editorial
Autoren
Andrea Fischbach
Benjamin Schneider
DOI
doi.org/10.15358/2511-8676-2021-4-214
ISSN: 2511-8676
ISSN online: 2942-3392
Chapter Preview
Chapter Preview
Share
Download PDF
Download citation
RIS
BibTeX
Copy DOI link
doi.org/10.15358/2511-8676-2021-4-214
Share by email
Video schließen
Share by email Nomos eLibrary
Recipient*
Sender*
Message*
Your name
Send message
This site is protected by reCAPTCHA and the Google
Privacy Policy
and
Terms of Service
apply.