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SMR - Journal of Service Management Research / Titelei/Inhaltsverzeichnis
SMR - Journal of Service Management Research / Titelei/Inhaltsverzeichnis
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1–1
Titelei/Inhaltsverzeichnis
1–1
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2–2
Editorial
Martin Benkenstein
Martin Benkenstein
2–2
Details
3–50
Research Articles
3–50
3–11
Configuring Customer Touchpoints: A Fuzzy-Set Analysis of Service Encounter Satisfaction
Nancy V. Wünderlich, Jens Hogreve
Nancy V. Wünderlich, Jens Hogreve
3–11
Details
12–23
Customer Engagement in the Process of Service Provision
Katharina-Maria Fonferek, Michael Kleinaltenkamp, Jana Möller
Katharina-Maria Fonferek, Michael Kleinaltenkamp, Jana Möller
12–23
Details
24–36
How Leadership Co-Creation Generates a Trickle-Down Effect on Employees' Resource Integration Behavior in Service Ecosystems: A Theoretical Framework
Laura Becker
Laura Becker
24–36
Details
37–50
When Service Employees Should Not Go the Extra Mile: The Interaction Between Perceived Employee Effort and Customer Misbehaviour Severity
Katja Rummelhagen, Martin Benkenstein
Katja Rummelhagen, Martin Benkenstein
37–50
Details
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SMR - Journal of Service Management Research , page 1 - 1
Titelei/Inhaltsverzeichnis
DOI
doi.org/10.15358/2511-8676-2019-1-1
ISSN: 2511-8676
ISSN online: 2942-3392
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doi.org/10.15358/2511-8676-2019-1-1
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