@article{2020:wintterlin:can_transp,
title = {Can transparency preserve journalism’s trustworthiness? Recipients’ views on transparency about source origin and verification regarding user-generated content in the news},
year = {2020},
note = {In a digital world, journalists increasingly integrate user-generated
content (UGC) in their coverage. Journalists use coping strategies to
dispel the audience’s supposed concerns about the reliability of
this new type of sources and to maintain the audience’s confidence
in such coverage. Transparency, in particular, is often considered as
a means to preserve journalism from accusations of being biased and
untrustworthy. We focus on the audience’s perception and evaluation
of two transparency strategies: transparency about the origin of UGC
and transparency about verification attempts. Based on semi-structured
interviews with German users (N = 26), this study analyzes
recipients’ perceptions of transparency strategies journalists use
when integrating UGC. Most of the respondents rarely perceive
transparency about source origin or verification in their everyday
media use. Even when noticed, transparency efforts barely seem to
increase journalistic trustworthiness.},
journal = {SCM Studies in Communication and Media},
pages = {218--240},
author = {Wintterlin, Florian and Engelke, Katherine M. and Hase, Valerie},
volume = {9},
number = {2}
}