SMR - Journal of Service Management Research

doi:10.5771/2511-8676-2022-4

SMR - Journal of Service Management Research

Browse Volumes: SMR - Journal of Service Management Research

SMR Volume 6 (2022) Issue 4

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doi.org/10.5771/2511-8676-2022-4
ISSN: 2511-8676
ISSN online: 2942-3392
Nomos, Baden-Baden Nomos, Baden-Baden

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Abstract

SMR is a platform for the academic dialog between service researchs from different economic disciplines. It offers critical depictions of the newest developments in the central areas of service research. Thereby SMR dedicates itself particularly to interdisciplinary research agendas.

For more information for authors and subscribers, see rsw.beck.de/zeitschriften/smr.

Chapter Expand | CollapseAuthorsPage
215–215 Titelei/Inhaltsverzeichnis 215–215
216–231 Exploring the Customer Journey of Voice Commerce: A Research Agenda Eva Böhm, Andreas Eggert, Ina Garnefeld, Hartmut H. Holzmüller, Tobias Schaefers, Lena Steinhoff, David M. Woisetschläger Eva Böhm, Andreas Eggert, Ina Garnefeld, Hartmut H. Holzmüller, Tobias Schaefers, Lena Steinhoff, David M. Woisetschläger 216–231
232–244 “The more, the merrier?” – A Systematic Review of the Effects of Technology-Induced Employee Transparency on Frontline Service Employees Lea Kocheise, Marion Büttgen Lea Kocheise, Marion Büttgen 232–244
245–261 A systematic literature review of frontline employee influence factors Silvia Gliem Silvia Gliem 245–261
262–274 Frontline Employees’ Attitude Toward Embodied Social Robots In Customer Service: An Integrative Framework And Empirical Test Stéphanie Ernens, Cécile Delcourt, Laurence Dessart, Lisa Baiwir Stéphanie Ernens, Cécile Delcourt, Laurence Dessart, Lisa Baiwir 262–274

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