Titelei/Inhaltsverzeichnis

Contents
- Chapter Expand | CollapseAuthorsPage
- 1–1 Titelei/Inhaltsverzeichnis 1–1
- 2–2 Editorial 2–2
  - Martin Benkenstein
- 3–70 Research Articles 3–70
  - 3–21 Digital Transformation in Service Management Martin Matzner, Marion Büttgen, Haluk Demirkan, Jim Spohrer, Steven Alter, Albrecht Fritzsche, Irene C. L. Ng, Julia M. Jonas, Veronica Martinez, Kathrin M. Möslein, Andy Neely Martin Matzner, Marion Büttgen, Haluk Demirkan, Jim Spohrer, Steven Alter, Albrecht Fritzsche, Irene C. L. Ng, Julia M. Jonas, Veronica Martinez, Kathrin M. Möslein, Andy Neely 3–21
  - 22–35 Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement Lena Steinhoff, Carina Witte, Andreas Eggert Lena Steinhoff, Carina Witte, Andreas Eggert 22–35
  - 36–49 How to Manage Person-Role Conflicts: Differential Effects of Transformational Leadership Dimensions and the Moderating Role of Individual Cultural Orientation Veronika L. Selzer, Jan H. Schumann, Marion Büttgen, Zelal Ates, Julian Volz, Marcin Komor Veronika L. Selzer, Jan H. Schumann, Marion Büttgen, Zelal Ates, Julian Volz, Marcin Komor 36–49
  - 50–70 The Impact of Psychological Ownership on Value in Use and Relational Outcomes Michael Kleinaltenkamp, Franziska Storck, Patrick Gumprecht, Jingshu Li Michael Kleinaltenkamp, Franziska Storck, Patrick Gumprecht, Jingshu Li 50–70
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SMR - Journal of Service Management Research , page 1 - 1

Titelei/Inhaltsverzeichnis

DOI
- doi.org/10.15358/2511-8676-2018-2-1
- ISSN: 2511-8676
- ISSN online: 2942-3392
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